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Dynamics 365 Customer Service
Help your customer service team manage customer support and service operations - all from one central hub.
360-degree customer view
Personalise your service to meet expectations and be there every step of the way in your customers' journey. We'll set up a dashboard that gives you complete visibility over customer interactions.
Improve your customer service experience
Integrate with other Microsoft apps, such as Teams and Outlook
Organise your customer interactions across multi-channels
Facilitate self-service and reduce the load on customer service agents
Resolve cases faster
AI powered
AI tools within Dynamics 365 Customer Service will give your team the insights they need, when they need them.
AI summaries about historical conversations
AI-driven insights for faster resolutions
Omnichannel capabilities
Communicate with your customers across multiple channels, including live chat, SMS, social and voice. Ensure your agents are just a click away from all the info they need, and that your customers receive consistent and accurate responses, however they engage with your business.
February 18, 2020
A future-proofed case management system for the Human Rights Commission
The Human Rights Commission (HRC) has been providing better protection of human rights in Aotearoa New Zealand since 1977. Operating under the Human Rights Act 1993, it is the national human rights institution working for a free, fair, safe and just New Zealand.