Dynamics 365 Customer Service Rapid Start

Better customer service within weeks

We’ve simplified the enterprise-grade Dynamics 365 Customer Service app to align with the needs of your small-medium sized organisation. As a result, you'll experience a fast and hassle-free setup, and your organisation can start using Dynamics 365 Customer Service in a matter of weeks.

Features

Beyond essential tools like call ticketing, conversation history, and a built in knowledge base, Dynamics 365 Customer Service delivers a complete, unified experience. This enables your agents to have a comprehensive view of each customer's history and preferences. Management is also empowered with a complete view of all cases.

Manage and track tasks and incoming calls and emails

AI-powered insights

Knowledge-base

Real-time dashboards

A highly secure platform

Service Level Agreement (SLA) countdown timer

Inbuilt sentiment analysis

Integrate with other Microsoft apps, like Outlook and Teams

Book your product tour

Take a look around Dynamics 365 Customer Service in our 30-minute guided session

Interactive, hands-on session
View a call centre in operation - from bot to agent, case management, and call completion
Customise to your customer profile
Check out new features, including Copilot
Suitable for technical and non-technical users
Explore other add-ons, including live chat and customer portals