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Managed Services
On-premises or in the Cloud, your IT platform needs to be managed if it is going to be a stable, available and secure basis for your business data and line-of-business software. With a large team of infrastructure and platform professionals and a dedicated, ITIL-based Service Desk, we provide comprehensive managed IT services for your enterprise.
Managed Services
Hitting KPIs
Our Managed Services contracts and Service Level Agreements can be tailored to suit your business and the KPIs you need to meet.
Fully outsourced managed services
Cover service
Backup management
Anti-malware management
On-demand and project services
Pro-active monitoring
Preventative maintenance
On-request user support
Resource management
Software license management
Alert response and remediation
ITIL-certified Service Desk
Our experienced service desk provides specialised support, troubleshooting and problem solving to many customers, and is renowned for going the extra mile.
Automated system monitoring and alerting delivers high levels of uptime to customers by proactively preventing conditions that might lead to outages.
First-line contact
Incident management
Problem management
Service level management
Change management
Knowledge base
Service requests
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